Why Join?

Reasons to join the Property Redress Scheme:

  • A quick and easy joining process
  • No Code of Practice to adhere to (we rely on standard industry practice)
  • Two membership options available
  • Competitive and affordable membership fees on both options
  • Consumers must exhaust the Member’s own complaints process before contacting us 
  • The Member has 10 working days to resolve a complaint directly before we become formally involved.
  • Only at this point will the Member on the Entry level membership incur an administrative fee for us dealing with the complaint.
  • Our Case Assessor will collect the evidence and try to resolve the complaint directly with the parties.
  • Only if the parties remain unable to come to a resolution will the complaint be referred to an Ombudsman to make a binding decision.
  • Advice and guidance available on our website and by telephone/email.
  • Our experienced and trained staff will aim to provide everyone with the best possible experience every time.
  • Special offers and discounts available from our partners and affiliates.
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News & Blog

Important Membership Information

PRS Membership renewals begin from the middle of this September. We’re pleased to announce that we...

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First year a true success as Property Redress Scheme hits 4,000 Member milestone

Just short of its first anniversary of trading, the Property Redress Scheme (PRS) is delighted to a...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015